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Apotheek Life B.V.
External Privacy Notice
We are Apotheek Life B.V. part of Webcare Group Limited. (“Apotheek Life”, “us”, “we”, “our”). We are a limited company registered in the Netherlands under registration number 89520785 and we have our registered office at Industrieweg 4, 3606AS Maarssen. We are registered with the Dutch Data Protection Authority in relation to our processing of Personal Data under registration number FG0015874.
We are an online pharmacy who specialises in processing e-prescriptions, providing prescription medications, and advice to patients who use our service. We and our related entities are committed to protecting the privacy and security of the Personal Data we process about you.
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
To provide proper pharmaceutical care, we record your contact information and pharmaceutical data. We do this in accordance with the provisions of the Medical Treatment Agreement Act (WGBO), the Act on Additional Provisions for the Processing of Personal Data in Healthcare (Wabvpz), and the EU General Data Protection Regulation (EU GDPR). This means that we only use your data for the provision of pharmaceutical care and associated administration, and that we secure your data against breaches by third parties.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
To provide proper pharmaceutical care, we record your contact information and pharmaceutical data. We do this in accordance with the provisions of the Medical Treatment Agreement Act (WGBO), the Act on Additional Provisions for the Processing of Personal Data in Healthcare (Wabvpz), and the EU General Data Protection Regulation (EU GDPR). This means that we only use your data for the provision of pharmaceutical care and associated administration, and that we secure your data against breaches by third parties.
This privacy notice applies to you if:
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
We collect most of your Personal Data from the online doctor you have engaged with who will issue an electronic prescription to us to dispense and dispatch your medication. We may also collect your information when you contact us by telephone, email and/or via our website so we can respond to you.
We collect most of your Personal Data from the online doctor you have engaged with who will issue an electronic prescription to us to dispense and dispatch your medication. We may also collect your information when you contact us by telephone, email and/or via our website so we can respond to you.
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
Categories of individuals | Categories of Personal Data | Purpose of Processing | Lawful Basis |
Clients and suppliers | Contact information | To procure services (for example, our courier service who delivers medicine) | Contract |
Individuals who contact us | Contact information | To answer your query or complaint | Legitimate interests |
Individuals signed up to marketing | Contact information | In our legitimate interests to grow and improve our business | Consent |
Patients | Medical information | To provide you with our services | Contract and for the provision of health or social care or treatment |
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims. For example, to comply with our legal requirements, we are required to retain prescription data for a period of 20 years, as outlined in the Medical Treatment Contracts Act (WGBO).
At the end of the retention period, your personal data will be securely deleted or anonymised (for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.)
We exchange data with other healthcare providers, such as general practitioners, pharmacies, hospitals, physiotherapists, etc. We do this via adequately secured systems and only, when necessary, in connection with a current healthcare request or with your consent. If data is obtained with consent, you have the right to withdraw this consent. Our employees access your data only when necessary to perform their duties and provide your care.
For healthcare research and improvement purposes, we may also forward your data to third parties. We only do this with your explicit consent.
Your Personal Data may be processed outside the European Economic Area (“EEA”). This is because the organisations we use who provide customer service and technical support are located outside of the EEA.
We have taken appropriate steps to ensure that the Personal Data processed outside the EEA has an essentially equivalent level of protection to that guaranteed in the EEA. We do this by ensuring that:
You have certain rights in relation to the processing of your Personal Data, including to:
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
You have the right to receive a copy of the Personal Data we hold about you.
You have the right to have any incomplete or inaccurate information we hold about you corrected.
You have the right to ask us to delete your Personal Data.
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
You have the right to restrict our use of your Personal Data.
You have the right to ask us to transfer your Personal Data to another party.
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the Netherlands is the Dutch Data Protection Authority who can be contacted online at:
Contact | Dutch Data Protection Authority (DPA) (autoriteitpersoonsgegevens.nl)
Or by telephone on 088-1805250.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
We do not offer our products and services to children and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Apotheek Life B.V.,
Industrieweg 4,
3606 AS Maarssen.
Email: info@apotheeklife.com
We have also appointed a Data protection Officer (“DPO”). Our DPO is Evalian Limited and can be contacted as follows:
West Lodge
Leylands Farm
1 Nobs Crook
Colden Common
Winchester, SO21 1TH
United Kingdom
Email: dpo@evalian.co.uk
Tel: +44 (0) 3330 500111
Please mark your communications FAO the ‘Data Protection Officer’.
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 28/03/2024.
Complaints Procedure
Then you can discuss your complaint with our pharmacist. If our pharmacist does not know that you are dissatisfied, he or she cannot do anything to solve the problem for you. It is therefore a good first step to discuss your complaint with the pharmacist. Please contact us via contact us page and we will reply as soon as possible.
Then you can discuss your complaint with the complaints mediator of the Pharmacy Mediation Agency. It is independent and does not take sides. The complaints mediator can mediate for you. Everything you discuss with the complaints mediator is confidential.
Complaints mediator contact details:
The telephone number is: 06 22 92 16 49.
The email address is: mediationapotheken@kpnmail.nl.
Please note: if you do not get someone on the phone immediately, please leave your name and telephone number. You will certainly be called back.
You can then submit the complaint as a dispute to the Disputes Committee for Public Pharmacies (SKGE) with a written final response from the pharmacist. This is a legal procedure. The dispute committee will investigate whether your complaint is justified. The dispute committee provides a clear, independent and impartial opinion. This judgment is legally binding.
Mediation by the complaints mediator costs nothing.
Are you going to the Disputes Committee for Public Pharmacies (SKGE)? There are costs involved.
You can find the rates at www.skge.nl.
Mediation by the complaints mediator costs nothing.
Are you going to the Disputes Committee for Public Pharmacies (SKGE)? There are costs involved.
You can find the rates at www.skge.nl.
PO Box 8018
5601 KA Eindhoven
Telephone: 088 02 29 100
Email: info@skge.nl
www.skge.nl
